Kedai Guides
Taking Orders on Telegram: A Guide for Home Businesses
Telegram is quick, free, and where many Singapore sellers already chat with customers. This guide is about keeping those chats from turning into missed orders.
What does taking orders on Telegram look like?
A customer messages you, you agree on the item, price, and pickup or delivery, and then it is on you to remember all of it. Order management is simply making sure each of those chats becomes a real order — recorded, paid, and fulfilled — without scrolling back through the conversation.
Done well, you can answer three questions at a glance: what did they order, have they paid, and have I delivered it.
Why it matters
Chat apps are built for conversation, not for order tracking. Details get buried under newer messages, pickup times slip, and a busy week is exactly when things fall through the cracks.
Giving Telegram orders a home means faster replies, fewer misses, and a growing record of who your repeat customers are.
How Kedai helps
Kedai connects Telegram so customer conversations and orders land in the same inbox as your storefront orders — one queue to work through instead of app-hopping.
Each customer becomes a saved profile with their order history, you can reply from the dashboard, and orders can be marked paid and fulfilled as you go. Payments stay simple with a PayNow reference or QR.
What to do next
Pick one place where every order must end up, no matter which chat it started in — then connect the channels you use.
Create a Kedai shop for free and connect Telegram to try it with your next few orders.
Frequently asked questions
- Do my customers need a new app?
- No. Customers keep messaging on Telegram as usual — the organising happens on your side, in your Kedai inbox.
- Can I still reply from my phone?
- Yes. Conversations continue on Telegram, and the Kedai dashboard works in a mobile browser, so you can manage orders from wherever you are.
Ready to take control of your business?
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